Help Center2019-03-07T09:26:42-05:00

Help Center

Here are some of the common questions we are asked

Which languages are supported?2018-02-13T07:27:48-05:00

The ecommerce storefront, invoice, checkout, email communications, etc, of a shop can be in any language. The administrative interface of a shop is in English, Arabic, French with Chinese (simplified) and Spanish coming soon.

Which countries and currencies are usable with Vurkly?2018-02-13T07:26:02-05:00

Vurkly works in almost every country and currency. It is dependent on the payment gateway you use. Click here for the list of payment gateways Vurkly works with.

What methods of payment can my customers use?2018-02-13T07:29:07-05:00

Most Vurly store owners accept credit card payments but you can offer more options like Bank and Cash. Vurkly integrates with many different payment processing services, and more are being added all the time. Just give Vurkly the details once you’ve set up an account with one of them.

What is a payment gateway?2018-02-13T07:29:36-05:00

An ecommerce payment gateway is a service that authorizes credit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up in one process through the same company.

What is a merchant account?2018-02-13T07:29:22-05:00

Every payment made with a credit card involves the transfer of funds to a merchant account, which a merchant (that is you) holds directly with a bank. The merchant has full responsibility for the transactions that occur with their account, and each bank has its own terms of service to which account‐holders must adhere. If you want to accept credit card payments through your Vurkly store, you will need either a merchant account of your own or the services of a third‐party payment processor like PayPal.

What is a “third-party payment processor”?2018-02-13T07:29:50-05:00

A third-party processor such as PayPal lets you accept online payments without a merchant account of your own. Instead, they let you use their merchant account under their own terms of service, usually with very little setup required.

What does Vurkly do?2018-02-13T07:22:42-05:00

Vurkly is a complete solution for service professionals that lets them create their online store to sell your services and products. It lets you organize your your service and products, customize your website, accept credit card and debit card payments, track and respond to queries, all with a few clicks of the mouse.

What do I need in order to start selling?2018-02-13T07:25:22-05:00

All you need to sell is Vurkly, something to sell and a credit card to pay for your online store (once you’ve completed your free trial).

What do I do when I get an order?2018-02-13T07:28:53-05:00

After you get a new order notification, you would log in to your account and check out the details screen for that order. If you need to get more information from your customer, you can send them an email or contact them using the information provided. Then get ready to deliver the service or package up the order, send it to the shipping address provided. Once the service has been delivered or the package has been shipped mark the order as delivered within Vurkly to keep track of things.

How secure is Vurkly?2018-02-13T07:31:32-05:00

We take the privacy of our customer’s data very seriously. Our website uses HTTPS with TLS (Transport Layer Security) encryption for all traffic, we perform daily backups, and our payment processors are fully PCI-compliant. Customers will feel safer paying you when you use a billing service that values security.

How much does Vurkly cost?2018-02-13T07:30:41-05:00

Get setup in minutes with our free 14-day trial. After your trial has expired, we have several pricing plans for you to choose from in order to best suit the size and nature of your business.

How do I install Vurkly?2018-02-13T07:25:04-05:00

Vurkly is web based, this means there’s no installation required and it works with all operating systems (including Windows and MacOS). We host Vurkly so you don’t have to worry about installing, upgrading or maintaining any software or web servers.

How do I get billed?2018-02-13T07:31:08-05:00

You are sent an invoice every 30 days, unless you have prepaid for an annual plan. We’ll send you an email notification with a link to an invoice listing any fees incurred for that billing period.

How can I pay?2018-02-13T07:30:53-05:00

You will need a Visa, Mastercard or American Express to pay for Vurkly.

Do I need to be a designer/programmer to change my shop design?2018-02-13T07:30:15-05:00

Not at all. Vurkly comes packed with beautiful pre‐designed templates that you can apply to your website and shop. New designs are added all the time so you can always keep your online presence looking fresh. You can customize the look of your store with a graphical interface that is easy to use.

Can I use my own domain name with Vurkly?2018-02-13T07:25:50-05:00

Yes. Vurkly integrates with an existing web site or a domain name registered with another provider. Ask your domain registrar to point your domain or subdomain to Vurkly’s servers.

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